> Should they have brought up some Japanese PR consultant just to reply to a community post?
Yes! It wouldn't even have had to have been a good one to have done a better job. Shit, just find the closest weeb and run it past them.
A developer relations person needs to understand developers so why shouldn't we expect the community person to understand the community they're interacting with?
Mozilla doesn't have the community goodwill to burn, it's hanging on by a thread - so not hiring someone with an idea if how to actually do that job would be penny wise pound foolish.
in your own opinion
>and very American
from an American company? that's what I'd expect. Should they have brought up some Japanese PR consultant just to reply to a community post?
>acknowledging the mistake immediately
Who says a mistake happened? You? Before apologizing maybe we should understand the problem?