I think it's still a mostly correct conclusion. Pretty much everywhere you look across services, they've been cooked to their bones. Have you noticed that supermarkets seem to have, like, 1/5th the employees they did before? Since when is 1 open lane on a Saturday night and a 30 minute wait acceptable?
Well, since we've accepted it. Everything kind of sucks and barely works, but it doesn't matter, because we ultimately put up with it.
