That's actually fascinating, because they surely weren't tracking the actual Office license keys, and getting their money back. The manager literally uninstalled Office just to spite you. That's super funny! Especially since it made zero difference to you in the end.
I worked at Geek Squad almost 20 years ago and here’s how it went.
We would preinstall office on say 80% of the door buster laptops for something like $29. Most people used office so they’d pay it. Occasionally some people didn’t want it so they’d buy a bare laptop.
If all the bare laptops had been sold, we’d remove office from one of the preinstalled laptops. Then we’d take the box and send it back to the inventory guys to process and get credit back from the vendor. As part of that process we were supposed to verify to Microsoft that the product wasn’t installed on any machines.
So they weren’t tracking keys, but the manager wasn’t doing it to spite the OP, he was just doing what the vendor asked for.
Oh thanks, that's really interesting. It makes more sense if there's a physical box involved -- I don't remember ever getting physical boxes for preinstalled software, but it makes sense that way.
I do. Up until 2005ish, Office install CDs and the code would be in the box with the PC. You needed them if you wanted to install optional features (or reinstall). Stores rarely did the full install.
I give it an even split between spite and genuinely not understanding how software licensing is tracked/preinstalled trials work, thinking "if they don't buy the office addon I need to make sure they don't receive one with the office addon" as they would have to do with most other products.
I did many of these preinstalls 20 years ago. When you get credit back from Microsoft they ask you to make sure the key isn’t installed anywhere. They don’t track it, but it is a retirement from the vendor not a misunderstanding on the part of the manager.
